Gym Member Management

Manage and track members, leads, and payments at your gym to streamline your operations and fuel your business growth.

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What is gym member management software?

A gym member management system is software that helps gyms find and keep new members by capturing and storing both lead and member information. The gym member management system is also known as a gym customer relationship manager (CRM) and is an integral feature of gym management software. 

A member management system, or gym CRM, includes document management, sign-up portals, marketing features, attendance tracking, booking and scheduling capabilities, gym reporting, and billing features as well.

Digital member sign-up

Sign up members digitally, either online or through a tablet at your gym. You have full control over the entire process - add waivers, membership options, capture payment information, add custom member fields, and more. 

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Gym website

Increase member engagement and retention

Members can log in through the browser or a mobile app to book classes, check in, and review training progress.

Communicate with members individually or in bulk via email, text, and push notifications. Automate staff actions and follow-ups with a powerful automation editor.

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Access and update member records

View member information from anywhere, and see important updates about membership statuses, member communications, and member payments. Monitor training progress to provide personalized attention to each member.

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Manage memberships and gym access

Offer any type of trial or membership at your gym. Set up memberships that renew, or charge one-time fees for sessions and class packs.

Give your members the option to set up family accounts where a primary member is in control of payment and member information.

Set up gym access for your members with a login code, membership card, or via the mobile app. 

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Import and export member data

Import your existing member and attendance data from other gym software or Excel spreadsheets. You control your data and can export it out of Gymdesk at any time if needed.

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See member trends and measure growth

View an easy-to-understand report of all your lead and member data. See how many new members you have every month, where they’re coming from, and how many of your existing members leave or stick around over time. 

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Provide more value to members

Create a library of training content for your members to access and filter based on their membership type or experience level. Use your gym’s content to attract virtual members and bring in more revenue. 

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Gymdesk Works with the Products You Love

Take advantage of integrations with leading software solutions to seamlessly connect Gymdesk to your existing workflow.

Stripe

Financial infrastructure for the Internet.

Square

Powering all the ways you do business.

Authorize.net

Accept payments anytime, anywhere

Zoom

Online video conferencing and collaboration.

Active Campaign

The email marketing, marketing automation, and CRM tools you need to create incredible customer experiences.

Kisi

Cloud based access control. Provide remote door access via a mobile device

How RTS Barbell Achieved Explosive Growth with Gymdesk

Every Gymdesk account gets access to our team of gym experts and extensive library of resources to grow their business.

RTS Barbell 24/7 Fitness Gym
"With Gymdesk we've been able to add about 100 new members in the last 3 months, as well as hundreds of day-pass visitors"
Kevin Kist Kevin Kist Owner at RTS Barbell RTS Barbell Logo

Frequently Asked Questions

  • How easy is it to switch from Mindbody to Gymdesk?

    Switching from Mindbody to Gymdesk is very simple with our migration tool. Export your member data from Mindbody and import it into Gymdesk in a matter of minutes.

    You can also migrate your payment data, leads/prospects lists, products, attendance and more.

  • What are the payment processing fees?

    All payment processing is run through our payments partners - Stripe, Square and Authorize.net, and each have their own set of fees depending on your location and payment types.

    We do not charge anything extra beyond the fees charged by your selected payment processor.

  • Can I charge members using direct bank debits?

    We support direct bank debits for member payments, depending on your location and payment processor.

    Stripe and Authorize.net provide ACH and eChecks respectively to US customers. Stripe also provides SEPA bank debits to EU customers, BECS direct debits in Australia, and Pre-Authorized Debits in Canada.

  • Do you track ranks, levels and promotion requirements?

    You can track attendance using a tablet at the front desk, or manually in bulk at the back office.

    For each program you run in your gym, you can set up promotion criteria for each rank / belt, and then generate reporting on members' progress towards their promotion criteria. The system also generates notifications when members are ready to be tested for promotion.

  • Can I use Gymdesk's online functionality with my website?

    All of our online features can work independently from the website we provide, and integrated on your existing website.

    This includes the gym weekly schedule, lead capture forms, the member sign-up form and access to the member portal.

  • Are you available in my country?

    Any gym around the world can use our software! Credit-card processing might be limited to the countries supported by our payment partners, but you can still run payments manually and use all of our features without limitation.

Gym management software that frees up your time and helps you grow.

Simplified billing, enrollment, student management, and marketing features that help you grow your gym or martial arts school.

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